Chapter One Objectives
FREE PREVIEWPOPIT model
FREE PREVIEWBusiness systems and IT systems & Some definitions of Process
FREE PREVIEWWhy model business processes? & Mapping vs modelling
Role of IT in businesses, Approaches to business process modelling, Hierarchy of business processes, Functional view of an organisation, Process view, Functional vs. process view, Advantages of the process view
FREE PREVIEWPOPIT model & Implementing business change
Where do processes fit ?
FREE PREVIEWOrganisation model
FREE PREVIEWValue proposition, Outline process map, Porter’s value chain
Process elements.1, Business events, Outcomes and outputs, Summary
Process elements.2 , What is the meaning of actors, What is the meaning of business rules, What is the meaning of customer
Process elements example
Relationships between processes, Business process modelling technique, Process dependency vs process flow
UML activity diagrams, Importance of using a standard notation set, UML Notation.1, What is a task?, UML Notation.2
Flow finals, Time events , UML Notation.3, Exercises: activity 7+8
Measuring processes, Timelines, Process measurement.1
How to document tasks ?
Process measurement.2 Exercises: activity 9 + 10 Homework: case study 2+3
Identifying and Describing tasks, Documenting business rules, Task performance measures
" Documenting steps of the task : 1. UML activity diagram notation 2. Structured English"
Exercise: activity 11 + 12
Decomposing Processes into Activities, and Tasks
FREE PREVIEWIntroduction, Identifying process problems : Possible process flow problems, Identifying process problems : Staff performance issues, Identifying process problems : Challenging business rules
Task analysis, Scenario analysis
critical analysis, IT in process improvement, Alternative approaches to change
"BPR vs. BPI Two basic approaches to change", Six Sigma
Outsourcing, Improvement and the 3Es, Modelling the to be processes, Gap analysis
How to improve business process ?
Case Study_Scenario
Courseware
Final Practice Exam
Practice Exam 2
